Submit a support ticket.

Use this form for Plex playback, buffering, subtitle/audio, missing media, device, or request-site problems. It creates a real support ticket and sends an email confirmation.

Issue type

Your name The name we should use when replying to you. Plex username

Email address Error message / what happened Describe what you saw or heard. Include the exact error message if one appeared. Screenshot, photo, or short video Optional. Up to 9 files. Images/PDFs: 10 MB each. One video: 25 MB. JPG, PNG, WEBP, HEIC, PDF, MP4, MOV, or WEBM.

For movie or TV requests, use request.plexhelp.net. Use this form when something is broken or confusing.

Basic spam protection and rate limiting are enabled. Do not include passwords or private account tokens.

Submit a support ticket.

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