P Plex HelpExternal user links
New request address: request.plexhelp.net

One place for Plex requests, status, and help.

Use this page when you need to request a movie or TV show, check whether services are up, or find what details to send when something is not working.

Requests

Request movies and shows

Ombi is the place to ask for new titles. Sign in with your existing request account and submit what you want added.

Open Ombi
Status

Server status page

Check the sanitized public status page for Plex streaming, media requests, and the Plex Help page. Admin dashboards and internal details are not shown.

View live status
Support

Report a problem clearly

If Plex or requests are not working, send the details listed below so the issue can be checked faster.

What to include

What changed?

The request site has moved to a cleaner HTTPS address. Use the new link below instead of the old No-IP address with port 5000.

  • Use Ombi for new movie and TV requests.
  • Use Plex to watch media that is already available.
  • Use the status section here before reporting a possible outage.

When asking for help

Please include enough detail to reproduce the problem. This avoids back-and-forth and helps separate server issues from device or network issues.

  • Your Plex username.
  • The device and Plex app you are using.
  • The movie or show name.
  • The exact error message or what you see on screen.
  • Whether you are at home or remote.
  • Whether the issue happens on one title or everything.